DISCLAIMER:

Sports Cloths is not responsible for any lost, stolen or damaged shipments by shipping carriers. The shipping address provided by the customer at time of ordering is the address the order will be shipped to. We are not responsible if the address listed by the customer is incorrect. As a precautionary measure, we highly recommend you select a shipping option which requires a signature at delivery along with insurance for your packages when placing your order. All shipping errors by shipping carrier MUST BE filed and disputed with carrier.

ALL packages shipped from our facility is inspected, counted and verified by management prior to shipping. We do the very best at ensuring each order is fulfilled as stated from customer. If the claims provided by the customer do not match the inspection notes in our system, customers approved order form, or policy, we are not responsible for the casualties.

ALL orders are completed using the standards UNLESS special requests have been provided by the customer and approved by production management. 

SUCH AS:

– Standard unisex sizing

– Fabrics / garments

– Stitch size

– Print size

– Exact logo placements

– Colors

REFUND POLICY:

NO REFUND OR EXCHANGES ON CUSTOM ORDERS IF TIME AND LABOR HAS ALREADY BEEN RENDERED. PLEASE BE SURE TO ADD ALL NECESSARY DETAILS BEFORE ORDERING.  WE WILL RECIFY ANY DEFECTIVE GARMENTS BUT REFUND AND EXCHANGES FOR ORDERS PLACED WITHOUT PROPER DETAILS ARE NOT PERMITTED

FOR ANY ORDERS THAT ENTAIL OF EMBROIDERY STITCHING;

FOR EMBROIDERY WE HIGHLY ADVISE CUSTOMERS TO REVIEW THEIR LOGO PRIOR TO SUBMITTING. EMBROIDERY STITCHING LOOKS BEST WITH SIMPLIFIED, BOLD DESIGNS.

IF THE LOGO PROVIDED BY CUSTOMER WAS NOT BEST SUITABLE FOR EMBROIDERY AND CUSTOMER PROCEEDS, WE ARE NOT AT FAULT FOR THE LOGOS OUTCOME IF THE PROPER CHANNELS WERE FOLLOWED THROUGHOUT THE ORDER.

FOR ALL STANDARD EMBROIDERY ORDERS PLACED

(Packages found under our headwear and embroidery tab on the site)

DO ENTAIL OF A 8K STITCH COUNT MAX AS STATED IN EACH OF THEIR DESCRIPTIONS- IF THE ORDER CONSISTS OF A LARGER STITCH COUNT THE CUSTOMER WILL BE SUBJECT TO THE ADDITIONAL CHARGES. IF THE CUSTOMER REQUESTS A REFUND DUE TO THE ADDITIONAL STITCH COUNT FEE, THE CUSTOMER WILL RETAIN A $35.00 PROCESSING FEE. 

 OFFICE HOURS/ RESPONSE TIME:

Office hours are Monday through Friday,  9:30am to 5pm EST.

Our office and production facilities are closed on weekends and holidays.

Typical response time for order questions, order updates or changes are 1-2 Business days

Response time for Quotes are 1-3 business days depending on email volume. For the fastest and most direct responses, we recommend being as specific as possible, including your logo, and garment quantity.

TURNAROUND / DELIVERY TIME

Standard Orders: 
Our turnaround time for standard orders are 7-12 business days based on our current workflow in rare cases 14 business days.

(CUT AND SEW ORDERS ARE NOT CONSIDERED STANDARD ORDERS AND THEREFORE THESE ORDERS HAVE THEIR OWN SPECIFIC TURN AROUND TIMES,  AS SEEN BELOW)

The turnaround time for standard orders placed begins the day we receive approval on Sports Cloths supplied artwork proofs and final garment quantities. Shipping is not included in our standard turnaround time; all standard shipments go out UPS Ground, please plan accordingly or make other arrangements.

Custom Manufactured Orders (Cut and sew): 

LEAD TIMES: AFTER PRE-PRODUCTION APPROVAL, TYPICAL LEAD TIMES ARE 6-8 WEEKS. LEAD TIMES WILL VARY WITH THE COMPLEXITY OF THE STYLE AND FABRIC

All custom orders require the standard turnaround time of 6-8 weeks, due to each order being cut, sewn, and customized from scratch, specific to customer.

Tips: Cut and sewn from scratch orders should be purchased based on the season that is UPCOMING rather than the season in EFFECT for the best results. Keep in mind, cut and sewn from scratch orders are a lot more extensive.

Meaning it would be in your best interest that manufactures take their time with your order to ensure there are NO errors once received. If by chance there is any discrepancies, there is still have time for this issue to be resolved before the items are dropped. This is your business, keep this in mind when planning your products and release times. 

How is Pricing Determined for standard orders? 

Pricing is determined by the following

1. Order Quantity 

2. Customization method and size of design. (Embroidery, 3D embroidery, DTG Full color print, Screen print, use of reflective ink or Puff Print)

3. Logo placements  (if more than one logo placement additional fees are to be expected)

4. The brand of garment used (Brands other than Gildan and our standard head gear options have their own specific costs. in which additional fees may occur)

5. Sizes (Sizes above XL are priced higher) 2xl = $2.00 more per garment 3xl = $3.00 more , 4xl = $4.00 more

Custom manufactured (Cut and Sew) FAQ

Sports Cloths has manufactured custom apparel for 10 years. Our Production Managers are experienced and can assist with every step of the production process from product development to delivery. We guarantee high quality and consistent manufacturing, on time delivery, great customer service, and competitive prices. We offer an endless array of design styles and a range of fabrics such as jersey, French terry, sherpa, and polyester fleece and more

Custom Manufactured Order Turnaround times (Cut and sew)

LEAD TIMES: AFTER PRE-PRODUCTION APPROVAL, TYPICAL LEAD TIMES ARE 6-8 WEEKS. LEAD TIMES WILL VARY WITH THE COMPLEXITY OF THE STYLE AND FABRIC

All custom orders require the standard turnaround time of 6-8 weeks, due to each order being cut, sewn, and customized from scratch, specific to customer.

What is the process when placing a cut and sew order?

You would place your order online and include any details needed for your specific order. You would insert what color you would like your garments to be made, (your eligible for ONE fabric color/design scheme per order) along with the logo placements and embellishment types.

For additional logo placements other than what is stated in the package options may result in additional fees or higher order minimums

Our minimum order quantity for all custom orders are 24 pieces or more, minimums may vary depending on order types

Once your order is placed, our representatives will then review your order. They will contact you via phone or email if they need any further clarifications on the details you’ve provided. Once all details are verified, we then send your order form to our art department. They will generate a digital mock up of what your order will look like before production for you to approve. (Typically mock ups take 3-15-22 days to receive)

Once you approve of the mock up, production then begins!

Screen Printing FAQ

How do I place an order?
Placing an order is simple if you know what you want and have the information to get started. Here’s what we need:

1. PRINT READY ARTWORK.
• If you don’t have print-ready professional artwork, we’ve got the skills to help you out. We charge $30 per hour and can help you bring your ideas to life.
• If you think you have print-ready professional artwork send it our way!

2. APPAREL STYLE(S), COLOR(S) AND SIZES.
• We offer thousands of styles, hundreds of colors and a variety of sizes, let us know what you’re looking for and we’ll get you a custom quote, but remember we can’t give you a complete quote without seeing your artwork and knowing the number of ink colors, print locations, and estimated quantity. Contact us with the garment styles and colors you’re looking for and we’ll get your some options to fit your needs.

3. ORDER DEADLINE.
• If you have a specific event or date that you need your printed garments, we need to know that date when you place your order.

4. SHIPPING + PAYMENT.
• If we’re shipping your order – we need to know where to send it!
• Once we have your order details confirmed and you’ve approved your art proof, we can get your order invoiced. We accept cash, business checks, and credit cards.

 

OTHER COMMON QUESTIONS

 

How do Rush Charges work?
We will do everything we can to accommodate your deadline without a rush charge. However, in some cases we may require a rush fee if overtime is needed to meet your deadline.

What are the costs associated with my order?
We try hard to eliminate hidden costs, setup fees, screen charges, etc – however every order is unique and requires different needs and thus potentially different costs. We charge for the following services and products, but few orders get charged all of these:

Professional Graphic Design and Illustration – Artwork is billed at $30/hr

Screen Charges – Screen charges are billed $20/screen. A general rule of thumb is 1 screen per color and 1 screen per location.

Garment Cost + Printing – The cost of your garment and printing are combined, together this becomes the majority of the cost of your printed order. On many orders, this is the only charge on your invoice. This price varies with every garment style, order quantity, print locations, and number of ink colors per location. Please contact us for a custom quote and feel free to send over your print-ready artwork if you have it. If you still have artwork to finish or have us design, that’s not a problem either.

Color Change Fees – When our customers request us to change the ink colors during the print run for different ink colors on different garments during a single order, we charge $10/color for color change fees. We waive color change fees on larger orders.

Can we get samples?
Blank garment samples are encouraged if you are looking for a specific color, style or fit. You will be required to pay a sample cost for the blank piece and any necessary shipping.

Printed sample costs are the equivalent of ordering one t-shirt and will always be subject to setup charges. Screen printed samples are subject to the same processing times as regular orders so please plan accordingly.

Can you ship my order?
Of course we can ship your order, UPS loves taking our customer packages when they deliver our goods. We ship via UPS or USPS depending on the size of your order and your deadline. Shipping times are not factored into our standard turnaround times. If you need an order to arrive on a certain date, please provide us with that date when you place your garment order. Shipping charges based on order details. We are not responsible for lost or stolen garment orders and we always insure shipments for the replacement cost.

What are my garment style options?
Fortunately for our customers we offer thousands of garment options, styles and colors from a variety of manufacturers and suppliers. If you’re an indecisive person, this can be a problem, but we’ll do our best to guide you through the options or set you free to browse websites for an endless evening of indecision. Unfortunately there is not a single website or catalog we can provide to view all available garment options and their prices. Our staff does have a wealth of knowledge and resources so we encourage you to contact us to help you find your ideal garment style. While most printers work with just a handful of manufacturers or suppliers, we specialize in custom printing and are focused on working with customers to deliver the right blend of garment style and function. We offer Bella/Canvas, American Apparel, Alternative Apparel and a variety of other specialty garment options in addition to the more standard Gildan, Anvil, and similar product lines. We provide Men, women and children style apparel. When Style isn’t provide we will supply a basic unisex shirt. We print on a large variety of items including t-shirts, sweatshirts, long sleeve shirts, polos, youth shirts, infant onesies, shorts, sweatpants, jerseys, handbags, totes, patches, jackets, bandannas, scarves, napkins, wine sleeves, head bands, hats, and even fabric books. We also work with specialty suppliers for restaurant industry options, workwear, sports apparel, and hats

How do you need my artwork?
All artwork is preferred in vector format, saved at full size as Adobe Illustrator or Illustrator pdf files with all fonts outlined. Raster graphics must be created at full size, at 300 dpi or higher and should have each color on its own layer. We accept the following hi-resolution file formats: ai, pdf, eps, svg, psd, tiff, and some hi-resolution jpgs. Vector files and color-separated, print-ready artwork is strongly encouraged and will eliminate or minimize all art charges. All fonts must be converted to outlines or the font file(s) must be included with artwork. If you have questions regarding the print readiness of your artwork, please contact your graphic designer or our art department. Please do not send any Microsoft documents for printing. There are no Microsoft programs that allow users to create hi-resolution graphics for professional screen printing. If you do submit your artwork as low-resolution graphics, it will be subject to design charges necessary to re-create your artwork as a print-ready graphic.

What are your graphic design capabilities?
We are experienced graphic designers and illustrators whom work with a variety of print mediums on a regular basis, with a focus on custom graphic apparel design for our customers. Beyond t-shirt design, we offer a variety of graphic design, illustration and marketing services to small businesses and non-profit organizations. Please contact us if you’re interested in our other design and marketing capabilities. Our creative design rates are $30hr based on the extent of your project. If you’re having trouble determining exactly what you want, please contact us to discuss your design needs and we’ll help walk you through the process.

I have shirts, can you print them?
Printing on customer-supplied garments is something we do regularly for a small variety of customers. If you’re interested in providing garments for printing, please ensure they are all new, unworn, and unwashed for the best printing results. Used, old garments may cause problems during the printing process. We know the many limitations of the garments that we work with, but if you’re ordering you’re own garments we can’t take responsibility for the quality of your garments or if your garments will be ideal for printing.

Do you offer embroidery?
Yes we do offer embroidery. Embroidery is quite different than screen printing and comes with its own opportunities and limitations, please contact us for a custom quote for your embroidery project.

What is your payment policy?
Payment is required in full at the time your order is created unless other arrangements are made in advance. We accept Cash, business and local checks, Visa, Mastercard, American Express, and Discover.

What is your misprint policy?
We inspect all garments before, during and after printing to ensure the highest quality; but we are human. We do our best to provide the highest quality garment possible. All of our shirts are hand-printed and sometimes there are some print or color variances. Through our specialty printing processes there is a possibility that not every shirt will be exactly the same. Subtle difference between each printed shirt is part of the brilliance of screen-printing. From time to time human error surpasses our limits of professional printing and misprints occur. We do not charge for misprinted shirts that are brought to our attention immediately. Misprints that exceed 3 shirts or 3% of the original order, those orders below our quality levels may be replaced at our expense. If you have a complicated order and are in need of an exact number of shirts, we recommend that you order a few extra. Any misprint issues must be brought to our attention within one week of garment delivery and garments must be unworn.

We are not responsible for any imperfections in provided garments (contract printing) and cannot offer misprint replacements on provided garment orders.

Will you print this artwork?
Our world views are quite diverse, and we are very open-minded, but we reserve the right to refuse an order if we find it to be of a questionable nature. We will not print artwork that seriously promotes hate, racism, sexism, or other offensive materials.

Will you sponsor us and give us a discount on our order?
Probably not, but maybe. We’ve been asked by hundreds of organizations, individuals, sports teams, friends, fundraisers, political campaigns and small businesses to put our logo on their shirts in return for a discounted or free shirt. Sorry, but giving away our service is not a sustainable marketing strategy for any small business and a logo by itself does very little for us. There are ways to get a discounted price on your shirt orders and the most reliable ways are through referral discounts, non-profit discounts and taking advantage of our special offers.

If you’re looking for a FREE order or heavily discounted order, please be prepared to offer us some equally great and FREE advertising and marketing services in return and we’ll consider it. If you’re looking for FREE shirts for your crochet club in return for printing our logo on the back, you better be in the Olympics or you’re probably wasting your time.

If you’re already a loyal customer working on an awesome community-focused event, you’ve already got our ear. Let us know the details and we’ll be happy to see how we can help!

What’s with this Non-Profit Discount?
Sports Cloths has supported local organizations in a variety of ways since our beginning. We offer non-profit discount screen printing rates for community-focused, non-profit service organizations. If you’re non-profit is larger than most small businesses, you might not qualify – but it can’t hurt to try. The discount is available towards the printing of your apparel goods. Please contact us to see if your organization qualifies for our non-profit sponsorship discount.

Many non-profit customers would rather forgo their discount for an opportunity to receive FREE, pro-bono or discounted custom apparel graphic design and sometimes thats a much better investment. There are some specific requirements necessary to make this available to your non-profit. Please contact us to discuss the opportunity for pro-bono, complimentary design or illustration work for your organization.

The Sports Cloths staff is involved in a variety of local organizations, volunteering with non-profits and working towards progressive change on a local and national level. We actively support a variety of causes both in our daily work and in our personal lives.